Privacy Policy & GDPR

Turbo Controls trading name for Meridian Controls Ltd currently resided at:

Unit 3,
The Ringway Centre,
Edison Road,
Basingstoke
Hampshire,
RG21 6YH

Phone: +44 (0)1256 477466,
Fax: +44 (0)1256 308341,
Email: sales@turbocontrols.co.uk

Web: www.turbocontrols.co.uk www.turbocontrolspares.com,
Twitter: https://twitter.com/turbocontrols
LinkedIn https://www.linkedin.com/company/turbo-controls-uk,

Registered office:
Unit 3,
The Ringway Centre,
Edison Road,
Basingstoke,
Hampshire,
RG21 6YH.

Registered in England and Wales.
Registered No: 3565071
VAT: GB 709222158.

We are the controller and the processor of your data. We will use your information as defined in this Privacy Policy.

Your Data Collection

We do not collect data from third parties. We only use data given to us by you via phone, email, fax or via our website or gathered from public domain.

We only collect data needed to provide our customers with the products and services that they require and in order for us to supply the service and product requested. We may at some points send emails for marketing purposes with your approval. This includes:

Company names
Employee names
Employee’s business title
Business addresses
email addresses
phone numbers
fax numbers
Order information
Company registration number
Company Vat Registration number

All of which are provided by you the customer/business in writing or via phone.

The above details are kept on our CRM system – HubSpot. Only key information will be kept as this will help Turbo Controls Ltd establish the data needed to best help with Customers enquires.

We will collect additional information from customers whom apply for and/or obtain credit accounts including:

Bank account details
Your credit history and other financial information either via credit searches you have authorised or provided as part of your application. Your company registration number is used on Atradius our Credit Insurers Portal to obtain your financial credit worthiness and if credit Insurance can be obtained for you to have a credit account with us this information will be stored by Atradius too. Their Privacy Policy can be athttps://group.atradius.com/gdpr.html.

The above details are kept on our accounting – Xero, and Stock control – Unleashed, systems. Whenever your account is used we will collect transactional information regarding goods purchased, your payment terms, date and time of purchase and your company details as set out above and should you require special requirements these are documented on our systems. For Xero’s Privacy Policy please go to https://www.xero.com/uk/about/legal/privacy/ and for Unleashed Privacy settings go to https://www.unleashedsoftware.com/privacy-policy.

How do we use your Data:

We process your data so that we can provide you with goods and services. These processes include:

Managing & maintaining your account:

Any process required to provide you with goods and services, for example ordering, invoicing, crediting, payments and quoting, stock advice.
Delivery of goods to your premises or to an address provided to us by you.
Considering an application for credit.
Communicating with you about your account, including notification of any changes, price increases and payments.
Analysing ordering patterns and transaction history.
Sending out information about our products. We however do not currently use your details to actively market our product via surveys or mailshots to your organisation.

Processing your data in this way is necessary to enable us to fulfil our obligations to you as a supplier. Your data is accessed by approved members of staff who require this data in order to perform the contract or contracts we have with you.

Data Storage:

We store your data on secure servers.
The website is hosted on an OVH server that is protected by a virtual firewall and anti-virus. The server is stored in a secure data centre. For more information about OVH personal data protection, please visit their website here.
Any printed documentation is kept in our office or in a secure location.

Maintaining your secure Data.

Internet communications are not secure and therefore Meridian Controls Ltd t/a Turbo Controls does not accept legal responsibility for the security of your data in transit. Any data you send is for your own risk. However, we have procedures and security features in place to keep your data secure once we have it, including:

Antivirus software
Firewalls
Use of system strong passwords
Ensuring that our systems are up to date and all unnecessary functionality such as scripts, drivers, features, subsystems, file systems have been removed.

Who we share your Data with?

We do not share your personal data with third parties except in the following circumstances:

Where we have to pass on your details to our principle providers such as but not limited to Turbo SRL etc – we will only do this with your consent or if you request us to ship direct to your organisation.
Where it is necessary to do so in order to process your order for example with carriers/freight forwarders and our processing systems such as Xero https://www.xero.com/uk/about/legal/privacy/ and Unleashed https://www.unleashedsoftware.com/privacy-policy.
Atradius who hold our credit insurance https://group.atradius.com/gdpr.html , our CRM package provider HubSpot https://legal.hubspot.com/privacy-policy and our payment merchant Elavon https://www.elavon.co.uk/privacy-policy.html and PayPal https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
With any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation or, otherwise, to protect our rights or the rights of any third party.
Barclays PLC and Western Union Global pay should it be required to credit or settle your account with us.

How we use the information you provide us with?

We collect and use your information in the following circumstances:

Legal obligation: Where we believe it is necessary to use your information to comply with a legal obligation to which we are subject.
Contract: Where our use of your information is necessary for us to perform the contract or contracts, we have with you. For example, following up on quotes, enquiries and orders and use of your information for Credit facility purposes.
Legitimate interest: Where the use of your information is for our mutual legitimate interests. We will contact you via email or telephone when required in order to: fulfil your enquiries or queries and complete orders, deliveries and the sales transaction in full. This will also extend to but not limited to providing invoices, delivery notes, statements, credit notes, POD’s and any documentation in order to follow up or chase payment due to us.
With your consent: When filling in data on our website to order products your data may be passed onto a third party such as our principle supplier. Some Data may be used for Marketing purposes and is held on our secure servers.

Using your info for Marketing?

We do actively market our products via email or mailshots however you will always have the option to unsubscribe to the mailshots or email at any time. The only data Turbo Controls collects in order to send out the mailshot or emails are your Name, Email address and Company Name. Data collected from the mailshot or email will be the number of times you click on a button, if you have opened the email and if you would like to unsubscribe from the marketing emails. We provide you with our website details on all our correspondence for your perusal. We do not, nor will we ever sell your details on to third parties.

How long do we keep your information for?

We will only keep your information for as long as it is necessary for us to fulfil the purposes that we describe in this policy and fulfil our legal obligations.
All data will be assessed regularly and deleted accordingly.
You have the right to rectify any data that is inaccurate or incomplete.

Using our Websites:

You can use our website www.turbocontrols.co.uk without providing any personal information. However, when you request orders through our online shop www.turbocontrolspares.com we ask you to fill in your details. We however only hold your company contact name, email, address and contents of the order for functionality on order taking. No card details are stored on our system/platform. We will never use your information for marking purposes unless with your approval which captured through the automated privacy policy system. We use Google Analytics to analyse data about our website including browser, operating system, device, service provider, location. Please see “Use of Cookies” for more information. Under the GDPR you have the right of access to your information.
If you would like to see a copy of the data that we hold about you, please write to the address below.

Use of Cookies on our Websites:

Turbocontrolspares.com and www.turbocontrols.co.uk uses cookies to help provide the best customer experience for our customers and to make our website easier for you to use.

Our site, turbocontrolspares.com is built with WooCommerce and as such the cookies are dictated to by their protocol.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, PayPal and Turbo SRL in order to fulfil your order.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. You can visit the use of cookies at https://automattic.com/cookies/.

HubSpot Cookie policy and Data Used on our Website:

HubSpot is our CRM package that helps us control our internal system communications between our staff. All order information and client information, but no payment information, is kept on this system away from our websites on our secure server.

This Cookie Policy explains how HubSpot, Inc., HubSpot Ireland Limited, and our affiliated entities listed on this page use cookies and similar technologies to recognise you when you visit our Websites (www.hubspot.com, www.hubspot.de, www.hubspot.fr, www.hubspot.es, www.hubspot.jp, br.hubspot.com, and www.inbound.com). It explains what these technologies are and why we use them, as well as your rights to control our use of them. This can be visited at https://legal.hubspot.com/privacy-policy.

Necessity, functionality & performance

By using our site, you are giving your consent to the use of ‘Necessary & Performance’ and “Functionality” cookies. Acceptance of these cookies is a condition of using the Turbocontrolspares.com website and if these cookies are restricted or refused in anyway, we can’t guarantee that the site will function properly for you. They are essential for your billing, ordering, providing security on the site and monitor errors or technical issues. Any information collected helps us understand how our site works so we can improve the page for you and all other users. Functionality cookies are used to remember settings or provide certain services or messages to offer you a better experience when using our site. These cookies will let you navigate around the website and allow WooCommerce to collect information about how you use the website, in order to understand the efficiency of the site and let us know where improvements can be made. These cookies will not gather any information about you that can be used to supply adverts to you or remember your preferences (like your user details) beyond that particular visit.

Links to other websites:

This privacy policy covers Meridian Controls Ltd t/a Turbo Controls websites only www.turbocontrols.co.uk and www.turbocontrolspares.com and no other website which links are used on our turbocontrolspares.com site such as the PayPal, Facebook, LinkedIn, Twitter platform and HubSpot.

Getting in contact with us

Unit 3,
The Ringway Centre,
Edison Road,
Basingstoke
Hampshire,
RG21 6YH

Phone: +44 (0)1256 477466,
Email: sales@turbocontrols.co.uk
Web: www.turbocontrols.co.uk www.turbocontrolspares.com,

Should you wish to withdraw or change your permission for us to use your information please get in contact with us.